Guest Experience Specialist - Front Desk

COP Madison Heights LLC; Madison Heights (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability coverage

401(k) match

Hotel discounts

Training & advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to greet guests and facilitate a smooth arrival and departure experience. You will promote exceptional service, resolve guest concerns, and stay informed about brand programs and offers.

This role emphasizes hospitality excellence, privacy, and teamwork in a fast-paced hotel environment. Ideal candidates show strong communication, multitasking, and organizational skills, with flexibility to work varied shifts, including

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Professionalism

Attention to detail

Shift flexibility

Education

High school diploma

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to greet guests and facilitate a smooth arrival and departure experience. You will promote exceptional service, resolve guest concerns, and stay informed about brand programs and offers.

This role emphasizes hospitality excellence, privacy, and teamwork in a fast-paced hotel environment. Ideal candidates show strong communication, multitasking, and organizational skills, with flexibility to work varied shifts, including