Guest Experience Specialist — Front Desk & Concierge

Concord Hospitality Enterprises; Wilmington, Northern (NC, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is hiring a Guest Service Representative to deliver exceptional service and a welcoming experience for guests.

Responsibilities include check-in/out, reservations, inquiries, and payments, with a flexible schedule including evenings, weekends, and holidays. The role emphasizes accuracy, courtesy, and maintaining a tidy front desk area in a hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organizational skills

Cash handling

Flexibility

Education

High school diploma or equivalent

Tools

POS

Job description

Concord Hospitality Enterprises is hiring a Guest Service Representative to deliver exceptional service and a welcoming experience for guests.

Responsibilities include check-in/out, reservations, inquiries, and payments, with a flexible schedule including evenings, weekends, and holidays. The role emphasizes accuracy, courtesy, and maintaining a tidy front desk area in a hotel environment.