Front Desk Guest Experience Specialist

HHM Hotels; Tyler (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Job summary

HHM Hotels seeks a Guest Service Agent to greet guests, register them, and provide courteous service in line with hotel standards. You will manage reservations, process payments, and assist guests during check-in and check-out using the PMS system.

Ideal candidates have prior customer service experience, basic accounting skills, and a working knowledge of property management systems. This role may involve shifts including holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills and handle payments.
• Use the PMS system for messaging and check-ins/outs.
• Respond to guest requests promptly.
• Resolve guest complaints with supervisor when needed.
• Secure valuables in hotel safe.
• Balance accounts and conduct audits.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels seeks a Guest Service Agent to greet guests, register them, and provide courteous service in line with hotel standards. You will manage reservations, process payments, and assist guests during check-in and check-out using the PMS system.

Ideal candidates have prior customer service experience, basic accounting skills, and a working knowledge of property management systems. This role may involve shifts including holidays and weekends.