Guest Experience Specialist – Front Desk

Plazahotelelpaso; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Daily Pay

Life insurance

Wellness programs

Travel discounts

Commuter benefits

Employee assistance

Job summary

HHM Hotels seeks a Guest Service Agent to greet, register and assist guests in a friendly, professional manner while following brand standards. You will handle reservations, payments, and guest requests with accuracy and courtesy, contributing to safe, smooth front-desk operations.

Responsibilities include check-in/out, balancing accounts, and upsell opportunities while maintaining high guest-satisfaction scores. Some shifts may require weekends/holidays and lifting up to 25 pounds.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints with supervisor as needed.
• Secure guests' valuables in hotel safe.

Skills

Customer service

Communication

Hospitality

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels seeks a Guest Service Agent to greet, register and assist guests in a friendly, professional manner while following brand standards. You will handle reservations, payments, and guest requests with accuracy and courtesy, contributing to safe, smooth front-desk operations.

Responsibilities include check-in/out, balancing accounts, and upsell opportunities while maintaining high guest-satisfaction scores. Some shifts may require weekends/holidays and lifting up to 25 pounds.