Front Desk Specialist

TownePlace Suites - Columbia; Columbia Township (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

TownePlace Suites by Marriott in Columbia is seeking a friendly Front Desk Specialist to warmly greet guests, handle check-ins/check-outs, and manage phone and online reservations. You will register guests, verify payments, share local information, coordinate with housekeeping, and upsell hotel services while maintaining accurate logs.

Ideal candidates have 6 months to 1 year of front desk or customer service experience, strong communication, reliable scheduling (Thu/Fri 7am–3pm), and a

Qualifications

• 6 months to 1 year of front desk, receptionist, or customer service experience preferred.
• Strong communication and organizational skills.
• Friendly, professional demeanor and a passion for hospitality.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs.
• Handle phone and online reservations professionally and efficiently.
• Provide information on room availability, rates, amenities, and local attractions.
• Register guests, verify payment methods, and update guest records.
• Address guest inquiries and resolve complaints with professionalism.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Process group bookings and assist VIP/event guests as needed.
• Promote and upsell additional hotel services when appropriate.
• Keep logs of bookings, payments, and guest interactions.
• Support other hotel operations as needed.

Skills

Communication skills

Organizational skills

Hospitality mindset

Team player

Punctual & dependable

Flexibility

Job description

Be the Friendly Face of Our Hotel – With Growth Ahead!
Discovery Capital is hiring a full time Front Desk Specialists for the TownePlace Suites by Marriott, one of Columbia’s top-rated hotels near the airport. This is your opportunity to join a professional hospitality team that takes pride in delivering top-tier guest experiences.

Your Day-to-Day Responsibilities:

• Greet guests warmly, manage check-ins and check-outs
• Handle phone and online reservations professionally and efficiently
• Provide information on room availability, rates, hotel amenities, and local attractions
• Register guests, verify payment methods, and update guest records
• Address guest inquiries and resolve complaints with professionalism and care
• Coordinate with housekeeping to ensure guest rooms are clean and ready
• Process group bookings and assist VIP/event guests as needed
• Promote and upsell additional hotel services when appropriate
• Keep accurate logs of bookings, payments, and guest interactions
• Support other hotel operations as needed

What We’re Looking For:

• Schedule; ability to work Thursday and Friday from 7am to 3pm
• 6 months to 1 year of front desk, receptionist, or customer service experience preferred
• Strong communication and organizational skills
• Friendly, professional demeanor and a genuine passion for hospitality
• Ability to work flexible shifts,including evenings, weekends, and holidays
• Dependable and punctual with great attention to detail
• Team player mindset and eagerness to learn

Ready to Grow With Us?
This is more than a front desk job—it’s a launchpad into the hospitality industry. If you love working with people and making someone’s day better, we want to meet you.