Guest Experience Specialist - Front Desk

Aimbridge Hospitality; Chicago (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Hyatt Centric The Loop Chicago is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and memorable departures. You will be the face of the hotel, guiding guests with professional service in a fast-paced environment.

Located in Chicago's Theater District, the role involves handling reservations, guest requests, and billing details while maintaining a friendly, guest-first attitude. Experience in hospitality is preferred and training provided.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm, memorable greetings and assist guests with requests.
• Communication Champ: convey information clearly and coordinate with team smoothly.
• Quick-Thinking Problem Solver: address issues promptly to ensure guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins/outs, and billing accurately.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Familiarity with hotel management software

Microsoft Office proficiency

Tools

Hotel management software

Job description

Hyatt Centric The Loop Chicago is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and memorable departures. You will be the face of the hotel, guiding guests with professional service in a fast-paced environment.

Located in Chicago's Theater District, the role involves handling reservations, guest requests, and billing details while maintaining a friendly, guest-first attitude. Experience in hospitality is preferred and training provided.