Guest Experience Agent - Downtown Chicago | Flexible Shifts

Hyatt-Centric-Chicago-Magnificent-Mile; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Tuition Reimbursement

Job summary

Hyatt Centric Chicago Magnificent Mile in downtown Chicago is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and set the tone for a memorable stay.

You will handle cash and card transactions, answer questions, and guide guests on local attractions and hotel amenities. The role requires strong communication, cash handling experience, and the ability to work flexible evenings, weekends, and holidays.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure and solve problems.
• Familiarity with hotel systems and front desk operations.

Responsibilities

• Handle guest check-ins and check-outs accurately and efficiently.
• Provide exceptional guest service and respond to inquiries with empathy.
• Offer local recommendations and information about attractions and dining.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and manage transactions.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Hyatt Centric Chicago Magnificent Mile in downtown Chicago is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and set the tone for a memorable stay.

You will handle cash and card transactions, answer questions, and guide guests on local attractions and hotel amenities. The role requires strong communication, cash handling experience, and the ability to work flexible evenings, weekends, and holidays.