Guest Experience Agent - Front Desk (Weekly Pay + Benefits)

MCR; Rosemont (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Job summary

MCR is seeking a Front Desk Agent at the Chicago area property (O'Hare Hyatt Regency, Rosemont, IL). The role focuses on delivering a friendly arrival and departure experience, addressing guest needs promptly, and maintaining professional standards throughout each shift.

Responsibilities include efficient check-in/out, staying informed about room rates and promotions, and handling daily mail as required. A positive attitude and ability to work under pace and pressure are essential, with

Qualifications

• Experience in hospitality preferred.
• Can-Do Attitude: positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Handle pace and pressure in busy hotel environment.
• Effective listening and conflict resolution abilities.
• Strong communication skills and guest service mindset.
• Must be 18 years of age or older.
• Willing to work varied schedule including evenings, nights, weekends, and holidays.

Responsibilities

• The Front Desk Agent ensures a friendly arrival and departure experience for all guests.
• Check-in/Check-out efficiently and follow up to confirm guest satisfaction.
• Understand current room rates and promotions to assist guests.
• Handle incoming mail and notes as required by the shift checklist.

Skills

Hospitality experience

Customer service

Communication skills

Team attitude

Attendance reliability

Problem solving

Job description

MCR is seeking a Front Desk Agent at the Chicago area property (O'Hare Hyatt Regency, Rosemont, IL). The role focuses on delivering a friendly arrival and departure experience, addressing guest needs promptly, and maintaining professional standards throughout each shift.

Responsibilities include efficient check-in/out, staying informed about room rates and promotions, and handling daily mail as required. A positive attitude and ability to work under pace and pressure are essential, with