Hyatt Centric Chicago The Loop - Front Desk Agent

Aimbridge Hospitality; Chicago (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Hyatt Centric The Loop Chicago is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and memorable departures. You will be the face of the hotel, guiding guests with professional service in a fast-paced environment.

Located in Chicago's Theater District, the role involves handling reservations, guest requests, and billing details while maintaining a friendly, guest-first attitude. Experience in hospitality is preferred and training provided.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm, memorable greetings and assist guests with requests.
• Communication Champ: convey information clearly and coordinate with team smoothly.
• Quick-Thinking Problem Solver: address issues promptly to ensure guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins/outs, and billing accurately.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Familiarity with hotel management software

Microsoft Office proficiency

Tools

Hotel management software

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across- clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in Chicago's famed Theater District, Hyatt Centric The Loop Chicago is within 10 minutes' walk of State Street shopping and the Art Institute of Chicago. This hotel features a rooftop bar with panoramic views of the city skyline, an on-site restaurant and a snack shop featuring complimentary snacks and specialty coffee. Each room features modern décor inspired by the character of Chicago and is fitted with Egyptian cotton bedding and a 42-inch flat-screen TV with Bluetooth and personal device streaming connectivity. A coffee maker and refrigerator are included for guests' convenience.