Guest Experience Ambassador — Front Desk

Hyatt Centric Chicago Magnificent Mile; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Centric Chicago Magnificent Mile is seeking a friendly Front Desk Agent to greet guests and ensure smooth check-in and check-out. You will be the welcoming face of the hotel, delivering exceptional service from arrival to departure.

Responsibilities include handling guest inquiries, providing local recommendations, processing payments, and coordinating with other departments to create seamless experiences.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Multitasking

Flexibility

Teamwork

Education

High School diploma or equivalent

Tools

Hotel PMS knowledge

Job description

Hyatt Centric Chicago Magnificent Mile is seeking a friendly Front Desk Agent to greet guests and ensure smooth check-in and check-out. You will be the welcoming face of the hotel, delivering exceptional service from arrival to departure.

Responsibilities include handling guest inquiries, providing local recommendations, processing payments, and coordinating with other departments to create seamless experiences.