Front Desk Guest Experience Champion

Loews Hotels & Co; Rosemont (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Bereavement leave

Tuition reimbursement

Pet insurance

Team member rates

Training & development

Job summary

Loews Chicago O'Hare is seeking a warm, professional Front Office Agent to deliver exceptional guest experiences from check-in to check-out. You will blend hospitality with efficiency, handle payments, and promote hotel services in a fast-paced environment.

The role emphasizes attentive guest service, clear communication, and proactive problem-solving, with a focus on creating a welcoming first impression for every guest.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Proficiency with Opera PMS is a plus.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Promote hotel services and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain lobby and front desk area cleanliness and organization.

Skills

Guest service

Verbal communication

Tools

Opera System

Job description

Loews Chicago O'Hare is seeking a warm, professional Front Office Agent to deliver exceptional guest experiences from check-in to check-out. You will blend hospitality with efficiency, handle payments, and promote hotel services in a fast-paced environment.

The role emphasizes attentive guest service, clear communication, and proactive problem-solving, with a focus on creating a welcoming first impression for every guest.