Hyatt Centric Chicago The Loop - Front Desk Supervisor

Aimbridge Hospitality; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision Coverage

Disability Insurance (Short/Long-Term)

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Plan

Job summary

Hyatt Centric The Loop Chicago in Chicago, IL seeks a Front Desk Supervisor to lead a guest-focused team and ensure smooth check-ins/check-outs with a welcoming atmosphere.

You will guide associates, handle guest requests, and uphold safety and service standards to create memorable experiences for every guest.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, First Aid.

Responsibilities

• Guest Experience Pro: Greet guests warmly, manage check-ins/check-outs, handle reservations and VIP requests.
• Operations Maestro: Track logs, manage messages and packages, ensure timely handling of details.
• Revenue & Rate Strategist: Monitor rates, packages, promotions to boost revenue and value.
• Team Leader & Problem Solver: Lead and train associates, address guest concerns with safety and standards.

Education

High School diploma or equivalent

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality - leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in Chicago's famed Theater District, Hyatt Centric The Loop Chicago is within 10 minutes' walk of State Street shopping and the Art Institute of Chicago. This hotel features a rooftop bar with panoramic views of the city skyline, an on-site restaurant and a snack shop featuring complimentary snacks and specialty coffee. Each room features modern décor inspired by the character of Chicago and is fitted with Egyptian cotton bedding and a 42-inch flat-screen TV with Bluetooth and personal device streaming connectivity. A coffee maker and refrigerator are included for guests' convenience.