Guest Experience Agent – Front Desk (Boutique Hotel)

Coury Hospitality; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Hotel 55 Chicago, located at 55 East Ontario St in Chicago, seeks a front desk professional to deliver exceptional guest services and smooth registration/check-out experiences.

You will assist with guest inquiries, promote hotel offerings, and coordinate with various departments to ensure memorable stays for visitors. Strong communication, hospitality mindset, and multitasking are essential for success in this role.

Qualifications

• Experience in customer-facing hospitality roles preferred.
• Strong communication and guest-relations skills.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Provide information on hotel services and local attractions.
• Promote hotel amenities and respond to guest requests and issues.

Skills

Customer service

Communication

Hospitality

English proficiency

Cash handling

Computer skills

Attention to detail

Teamwork

Tools

POS system

MS Office

Property management system

Job description

Hotel 55 Chicago, located at 55 East Ontario St in Chicago, seeks a front desk professional to deliver exceptional guest services and smooth registration/check-out experiences.

You will assist with guest inquiries, promote hotel offerings, and coordinate with various departments to ensure memorable stays for visitors. Strong communication, hospitality mindset, and multitasking are essential for success in this role.