Guest Experience Specialist - Front Desk

Tapestry Conshohocken; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Agent to be the hub of guest interaction from arrival to departure. You will be proactive, responsive, and caring, ensuring guests feel welcomed and supported throughout their stay.

In this role you will assist guests, handle inquiries, manage payments, and stay informed about hotel programs and offers while upholding safety procedures and a professional, friendly demeanor.

Qualifications

• High school diploma or equivalent preferred.
• Previous Hilton hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Customer service

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Agent to be the hub of guest interaction from arrival to departure. You will be proactive, responsive, and caring, ensuring guests feel welcomed and supported throughout their stay.

In this role you will assist guests, handle inquiries, manage payments, and stay informed about hotel programs and offers while upholding safety procedures and a professional, friendly demeanor.