Front Desk Guest Experience Specialist

Tapestry Conshohocken; Wayne (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Life/disability insurance

401(k)

Discounted rooms

Career development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the first point of contact for guests from arrival to departure. You will provide proactive, responsive service and create a welcoming experience during every stay.

Responsibilities include assisting guests, handling payments, addressing concerns, and staying knowledgeable about hotel offerings. The role requires flexibility to work varied shifts and a commitment to hospitality excellence.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the first point of contact for guests from arrival to departure. You will provide proactive, responsive service and create a welcoming experience during every stay.

Responsibilities include assisting guests, handling payments, addressing concerns, and staying knowledgeable about hotel offerings. The role requires flexibility to work varied shifts and a commitment to hospitality excellence.