Front Desk Guest Experience Specialist

Tapestry Conshohocken; Morrisville (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk to welcome guests, check them in, answer calls, and ensure an excellent stay. You will handle guest requests with care, maintain a high level of service, and collaborate with different hotel departments to resolve issues promptly.

The role emphasizes proactive hospitality, clear communication, and adherence to safety procedures. This is a full-time position with opportunities for growth within a respected hotel brand.

Qualifications

• Experience in hospitality or guest services preferred.
• Excellent communication and problem-solving skills.
• Ability to handle high guest interaction with professionalism.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Front desk experience

Phone handling

Cash handling

Communication

Job description

Concord Hospitality is seeking a Front Desk Clerk to welcome guests, check them in, answer calls, and ensure an excellent stay. You will handle guest requests with care, maintain a high level of service, and collaborate with different hotel departments to resolve issues promptly.

The role emphasizes proactive hospitality, clear communication, and adherence to safety procedures. This is a full-time position with opportunities for growth within a respected hotel brand.