Hotel Front Desk & Guest Experience Specialist

Concord Hospitality Enterprises; Reading (Berks County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

401K

Group Life Insurance

Disability (short & long term)

Verizon discount

Education assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent to be the hub of guest interactions. You will welcome guests, assist with check-in/check-out, and respond to requests to ensure a welcoming and efficient experience.

We offer competitive pay and robust benefits including medical plans, a 401K, life insurance, disability programs, Verizon discounts, and educational assistance through University of Phoenix, reflecting our commitment to development and a supportive work culture.

Qualifications

• Strong, independent candidate with a passion to serve others.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Agent to be the hub of guest interactions. You will welcome guests, assist with check-in/check-out, and respond to requests to ensure a welcoming and efficient experience.

We offer competitive pay and robust benefits including medical plans, a 401K, life insurance, disability programs, Verizon discounts, and educational assistance through University of Phoenix, reflecting our commitment to development and a supportive work culture.