Guest Experience Host – Front Desk

Hyatt Hotels Corporation; Miami, Northern (FL, KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

401K retirement

Life Insurance

Short/Long Disability

Verizon Discount

Education Assistance

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to deliver exceptional hospitality and assist guests with warmth and professionalism. You will maintain service standards, handle guest requests, and manage communications across departments to ensure satisfaction.

Experience in hotel front desk roles is preferred, with a focus on proactive guest care, privacy, and safety procedures. This position supports a great development environment within the Concord culture.

Qualifications

• Candidates must have prior experience in a hotel front desk role.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to deliver exceptional hospitality and assist guests with warmth and professionalism. You will maintain service standards, handle guest requests, and manage communications across departments to ensure satisfaction.

Experience in hotel front desk roles is preferred, with a focus on proactive guest care, privacy, and safety procedures. This position supports a great development environment within the Concord culture.