Evening Front Desk Pro - Guest Experience Champion

Tapestry Conshohocken; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Discounted room rates

Training & Career Advancement

Job summary

Concord Hospitality is seeking a Front Desk Agent/Guest Services Agent to greet guests and ensure memorable experiences from arrival to departure. This evening-focused role emphasizes proactive service, quick issue resolution, and maintaining brand standards across all guest interactions.

Responsibilities include assisting guests, handling charges, and staying informed about offers and programs. The position supports a welcoming, safe environment with career development opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Professionalism

Detail orientation

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Agent/Guest Services Agent to greet guests and ensure memorable experiences from arrival to departure. This evening-focused role emphasizes proactive service, quick issue resolution, and maintaining brand standards across all guest interactions.

Responsibilities include assisting guests, handling charges, and staying informed about offers and programs. The position supports a welcoming, safe environment with career development opportunities.