Guest Experience Specialist, Front Desk

AC Charlotte Ballantyne; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability options (ST/LT)

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to join our Charlotte property. You will be at the hub of guest interaction, delivering the highest level of hospitality and acting as the first point of contact for guests with a proactive and caring approach.

We offer competitive wages and a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted room rates, and ongoing training and

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to join our Charlotte property. You will be at the hub of guest interaction, delivering the highest level of hospitality and acting as the first point of contact for guests with a proactive and caring approach.

We offer competitive wages and a comprehensive benefits package including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted room rates, and ongoing training and