Guest Experience Specialist – Front Desk

Courtyard by Marriott | Bristol, VA; Bristol (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Courtyard by Marriott Bristol, VA is seeking a friendly Front Desk Associate to welcome guests and manage check-in/check-out efficiently. You will handle phone inquiries, reservations, and guest requests with a professional demeanor.

The role requires strong communication, multitasking, and a customer-first mindset. Applicants should be flexible to work weekends and holidays and contribute to a positive lobby experience for all guests.

Qualifications

• Strong interpersonal and communication abilities.
• Excellent organizational skills and attention to detail.
• Proficient with computers and hotel management systems.
• Ability to multitask in a fast-paced hotel environment.
• Ability to stay calm and professional under pressure.
• Open availability; weekends and holidays required.

Responsibilities

• Provide exceptional guest service and promptly address inquiries.
• Register and process guests on arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Assist in upselling to maximize revenue and occupancy.
• Maintain clean, professional lobby and front desk areas.
• Process departmental reports and support other departments as needed.
• Collaborate with leadership to ensure smooth daily operations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Stress management

Professionalism

Open availability

Weekend and holiday availability

Job description

Courtyard by Marriott Bristol, VA is seeking a friendly Front Desk Associate to welcome guests and manage check-in/check-out efficiently. You will handle phone inquiries, reservations, and guest requests with a professional demeanor.

The role requires strong communication, multitasking, and a customer-first mindset. Applicants should be flexible to work weekends and holidays and contribute to a positive lobby experience for all guests.