Front Desk Night Auditor - Guest Experience Leader

Atrium Hospitality; Springfield (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

PTO & vacation

DailyPay

Wellness programs

Tuition reimbursement

Exclusive discounts

Community service

Job summary

Atrium Hospitality is seeking a Front Desk Associate at the Springfield Courtyard to professionally handle guest check-ins/check-outs and support daily front desk operations.

You will train new team members, resolve guest issues promptly, and help maintain a welcoming, guest-ready lobby. The role requires strong customer service, hospitality insight, and basic hotel software proficiency.

Qualifications

• Previous customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required.
• Comfort with hotel systems and software required.
• Ability to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality leadership

Tech-savvy

Stamina

Education

High school diploma

Tools

Hotel PMS system

Job description

Atrium Hospitality is seeking a Front Desk Associate at the Springfield Courtyard to professionally handle guest check-ins/check-outs and support daily front desk operations.

You will train new team members, resolve guest issues promptly, and help maintain a welcoming, guest-ready lobby. The role requires strong customer service, hospitality insight, and basic hotel software proficiency.