Guest Experience Front Desk Associate

Paycom - ATS; Bristol (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Paycom - ATS is seeking a front desk agent for a Delta Bristol hotel location in Bristol, VA. The role ensures a warm welcome, efficient check-in/check-out, and accurate information for arriving and in-house guests.

The successful candidate will handle guest inquiries, process payments, and be knowledgeable about current promotions and amenities. This is a full-time hospitality position requiring composure in busy environments.

Qualifications

• High School education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations.
• Ability to show initiative and anticipate needs.
• Ability to handle guest objections and disputes to satisfactory results.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Administer check-ins and check-outs.
• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate information.
• Process guest payments.
• Explain amenities to guests at check-in.
• Be familiar with all in-house groups, rate packages and promotions.

Education

High School Education and relevant hotel experience

Job description

Paycom - ATS is seeking a front desk agent for a Delta Bristol hotel location in Bristol, VA. The role ensures a warm welcome, efficient check-in/check-out, and accurate information for arriving and in-house guests.

The successful candidate will handle guest inquiries, process payments, and be knowledgeable about current promotions and amenities. This is a full-time hospitality position requiring composure in busy environments.