Guest Experience Coordinator - Front Desk

VP Management, LLC; Christiansburg (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

VP Management, LLC in Christiansburg, VA is seeking a friendly front desk associate to join our hotel team. You will greet guests, answer calls, and direct inquiries while maintaining a welcoming lobby and reception area.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This on-site role offers both full-time and part-time schedules.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent communication skills, both written and verbal.
• Friendly and outgoing personality.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests, provide prompt service in a hospitable manner.
• Answer incoming calls and direct to the appropriate department, take accurate messages when necessary.
• Maintain cleanliness and organization of the front desk area and common areas.
• Adhere to all company policies and procedures.
• Handle sensitive and confidential information with discretion.
• Update and maintain guest records in the reservation system.
• Process payments and reconcile cash drawer at the end of each shift.
• Generate reports as needed.
• Stand up for 6–8 hours each day.
• Handle check in, check out, and other transaction inquiries.

Skills

Communication

Customer service

Multitasking

Professional demeanor

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Job description

VP Management, LLC in Christiansburg, VA is seeking a friendly front desk associate to join our hotel team. You will greet guests, answer calls, and direct inquiries while maintaining a welcoming lobby and reception area.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This on-site role offers both full-time and part-time schedules.