Front Desk Guest Experience Specialist — Flexible Scheduling

White Lodging; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling with shift-swaps

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuitionRein.”

Discounts on hotel rooms, dining, and

Job summary

White Lodging in Richmond, VA, is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and manage reservations to ensure a seamless stay.

The successful candidate will have strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment. Hospitality experience is helpful but not required, with scheduling including weekends and holidays.

Qualifications

• Excellent communication and customer service skills.
• Able to stand and move at a fast pace for long periods.
• Flexible schedule including weekends and holidays.

Responsibilities

• Check guests in and out efficiently.
• Manage reservations and guest requests.
• Follow cash handling and billing procedures.
• Maintain lobby area cleanliness.
• Protect guest information and confidentiality.
• Resolve guest concerns and complaints.

Skills

Strong communication skills

Customer service mindset

Flexibility

Team player

Hospitality experience (helpful)

Job description

White Lodging in Richmond, VA, is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and manage reservations to ensure a seamless stay.

The successful candidate will have strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment. Hospitality experience is helpful but not required, with scheduling including weekends and holidays.