Guest Services Concierge – Front Desk

VP Management; Christiansburg (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

VP Management seeks a friendly front desk associate for our hotel in Christiansburg, Virginia. The role involves greeting guests, answering phones, and directing inquiries to the proper departments while keeping the front desk and public areas clean and welcoming.

The ideal candidate has 1-2 years of customer service experience, excellent communication, and the ability to stay calm under pressure. You will handle check-ins/outs, process payments, and maintain guest records in the reservation

Qualifications

• 1-2 years customer service experience.
• Excellent communication skills, both written and verbal.
• Friendly and outgoing personality.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Previous experience working in a hotel or related industry.
• Proficiency with computers and software programs, including Microsoft Office and property management systems.

Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner.
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary.
• Maintain cleanliness and organization of the front desk area and common areas.
• Adhere to all company policies and procedures.
• Handle sensitive and confidential information with discretion.
• Update and maintain guest records in the reservation system.
• Process payments and reconcile cash drawer at the end of each shift.
• Generate reports as needed.
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction enquiries.

Skills

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

VP Management seeks a friendly front desk associate for our hotel in Christiansburg, Virginia. The role involves greeting guests, answering phones, and directing inquiries to the proper departments while keeping the front desk and public areas clean and welcoming.

The ideal candidate has 1-2 years of customer service experience, excellent communication, and the ability to stay calm under pressure. You will handle check-ins/outs, process payments, and maintain guest records in the reservation