Front Desk Guest Experience Specialist

JSK Hospitality LLC; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

associates

Job summary

JSK Hospitality LLC is seeking a courteous Front Desk Associate for a Courtyard by Marriott in Louisville, KY. You will be the first point of contact, delivering brand-standard service from arrival to departure and handling guest checks, reservations, and payments.

Responsibilities include assisting guests with requests, upselling rooms and hotel amenities, maintaining the lobby, handling cash, and balancing drawers.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS familiarity

Flexible schedule

Professional appearance

Education

High school diploma or equivalent

Job description

JSK Hospitality LLC is seeking a courteous Front Desk Associate for a Courtyard by Marriott in Louisville, KY. You will be the first point of contact, delivering brand-standard service from arrival to departure and handling guest checks, reservations, and payments.

Responsibilities include assisting guests with requests, upselling rooms and hotel amenities, maintaining the lobby, handling cash, and balancing drawers.