Front Desk Guest Experience Specialist

Dimension Hospitality Group; Santa Ana (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Dimension Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-ins/check-outs, and manage reservations with a friendly, professional approach. You will support smooth front desk operations and work closely with housekeeping and other departments to ensure guest satisfaction.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy hotel environment on a full-time, on-site basis in Santa Ana, CA.

Qualifications

• Strong customer service and communication skills are required.
• Friendly, positive, and professional presence is essential.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.

Skills

Customer service

Communication

Professional presence

Multitasking

Tools

Front desk system

Job description

Dimension Hospitality Group is seeking a Guest Service Representative to greet guests, handle check-ins/check-outs, and manage reservations with a friendly, professional approach. You will support smooth front desk operations and work closely with housekeeping and other departments to ensure guest satisfaction.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy hotel environment on a full-time, on-site basis in Santa Ana, CA.