Guest Experience Specialist — Front Desk

Newport Hospitality Group; Blacksburg (VA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401K retirement plan

DailyPay: Access your earned wages

Special team member hotel rates

Job summary

Newport Hospitality Group is seeking a Guest Service Representative to deliver outstanding front desk service and ensure guests have a memorable stay. You will assist guests, handle inquiries, and process payments while coordinating with the team to maintain high service standards.

The role emphasizes exceptional customer care, effective communication, and the ability to thrive in a fast-paced hospitality setting. Join a team dedicated to guest satisfaction and quality service.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality Group is seeking a Guest Service Representative to deliver outstanding front desk service and ensure guests have a memorable stay. You will assist guests, handle inquiries, and process payments while coordinating with the team to maintain high service standards.

The role emphasizes exceptional customer care, effective communication, and the ability to thrive in a fast-paced hospitality setting. Join a team dedicated to guest satisfaction and quality service.