Guest Experience Specialist - Front Desk

Newport Hospitality Group; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K

DailyPay

Team member hotel rates

Job summary

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to deliver exceptional front desk service and ensure a smooth check-in/check-out experience for guests. You will address inquiries, coordinate with team members, and help create a welcoming environment across our properties.

The ideal candidate brings outstanding communication skills, a customer-first mindset, and the ability to work in a fast-paced setting with flexible shifts, including weekends.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Flexibility to work 7am-3pm or 3pm-11pm shifts.
• Availability to work Sundays.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service

Communication skills

Interpersonal abilities

Attention to detail

Problem-solving

Fast-paced environment

Weekend availability

Job description

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to deliver exceptional front desk service and ensure a smooth check-in/check-out experience for guests. You will address inquiries, coordinate with team members, and help create a welcoming environment across our properties.

The ideal candidate brings outstanding communication skills, a customer-first mindset, and the ability to work in a fast-paced setting with flexible shifts, including weekends.