Front Desk Guest Experience Specialist

Philadelphia/MT Laurel; Mount Laurel Township (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Insurance (health, dental, vision)

Paid time off

401K retirement plan

DailyPay access to earned wages

Special team member hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service, ensuring guests experience a smooth check-in/check-out, local area information, and prompt issue resolution. The role emphasizes courteous communication, teamwork, and a proactive approach to guest satisfaction throughout shifts including day and evening hours.

Ideal candidates bring strong customer service, interpersonal skills, and the ability to thrive in a fast-paced hospitality

Qualifications

• Night and weekend availability.
• 7AM-3PM & 3PM-11PM
• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced environment

Job description

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service, ensuring guests experience a smooth check-in/check-out, local area information, and prompt issue resolution. The role emphasizes courteous communication, teamwork, and a proactive approach to guest satisfaction throughout shifts including day and evening hours.

Ideal candidates bring strong customer service, interpersonal skills, and the ability to thrive in a fast-paced hospitality