Front Desk Guest Experience Specialist

Newport Hospitality Group; Fayetteville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K

DailyPay

Hotel rates

Job summary

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to provide courteous, efficient front desk support at our properties. You will welcome guests, answer inquiries, and help ensure a memorable stay with accurate payments and records.

Ideal candidates bring excellent customer service skills, strong communication, attention to detail, and the ability to thrive in a fast-paced setting. Prior customer-facing experience is a plus. Background checks apply.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to provide courteous, efficient front desk support at our properties. You will welcome guests, answer inquiries, and help ensure a memorable stay with accurate payments and records.

Ideal candidates bring excellent customer service skills, strong communication, attention to detail, and the ability to thrive in a fast-paced setting. Prior customer-facing experience is a plus. Background checks apply.