Front Desk Guest Experience Specialist — Fast-Paced Hospitality

Newport Hospitality Group; West Orange (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K

DailyPay

Employee hotel rates

Job summary

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front desk service and ensure a memorable stay for guests at our properties. You will check guests in and out, answer inquiries, and collaborate with the team to resolve issues.

Ideal candidates bring excellent customer service, strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front desk service and ensure a memorable stay for guests at our properties. You will check guests in and out, answer inquiries, and collaborate with the team to resolve issues.

Ideal candidates bring excellent customer service, strong communication, attention to detail, and the ability to thrive in a fast-paced environment.