Guest Experience Specialist – Front Desk & Service

Newport Hospitality Group; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance

PTO

401K

DailyPay

Hotel rates

Job summary

Newport Hospitality Group in Frederick, MD is seeking a Guest Service Representative to deliver friendly, efficient front desk service and guide guests through check-in/check-out. You will respond to inquiries, share local recommendations, and resolve issues to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced hotel environment. Prior guest-facing experience is a plus, and you will work closely with hotel staff to

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Fast-paced environment

Job description

Newport Hospitality Group in Frederick, MD is seeking a Guest Service Representative to deliver friendly, efficient front desk service and guide guests through check-in/check-out. You will respond to inquiries, share local recommendations, and resolve issues to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced hotel environment. Prior guest-facing experience is a plus, and you will work closely with hotel staff to