Guest Experience Specialist (Front Desk)

American Cancer Society; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

The American Cancer Society is seeking a dedicated Concierge to be the first point of contact for guests at our Baltimore location. You will manage front desk operations, assist with check-in/out, respond to inquiries, and coordinate transportation and security to keep the lobby welcoming and safe.

The ideal candidate will have a High School Diploma or equivalent, at least 1 year in customer service or hospitality, strong communication skills, and proficiency with Microsoft Office and multi-line

Qualifications

• High School Diploma or Equivalent.
• Hospitality or customer service training is a plus.
• Minimum 1 year of Customer Service Experience.
• Experience in hospitality or guest services is preferred.

Responsibilities

• Greet guests and manage check-in/out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Phone system operation

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phones

Job description

The American Cancer Society is seeking a dedicated Concierge to be the first point of contact for guests at our Baltimore location. You will manage front desk operations, assist with check-in/out, respond to inquiries, and coordinate transportation and security to keep the lobby welcoming and safe.

The ideal candidate will have a High School Diploma or equivalent, at least 1 year in customer service or hospitality, strong communication skills, and proficiency with Microsoft Office and multi-line