Front Desk Concierge & Guest Experience Specialist

American Chemical Society; Omaha (NE); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

American Cancer Society is seeking a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will assist with check-in/check-out, respond to inquiries, and coordinate transportation and EMPOWER Program services.

The role requires strong communication, a minimum of 1 year in customer service, and the ability to multitask in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required for front desk responsibilities.
• Strong communication and customer service skills are essential.
• Experience in hospitality, guest services, or related field is preferred.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain front desk area and accurate guest records.
• Monitor lobby security and safety protocols.

Skills

Strong communication

Customer service

Multitasking

Problem-solving

Independent work

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

American Cancer Society is seeking a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will assist with check-in/check-out, respond to inquiries, and coordinate transportation and EMPOWER Program services.

The role requires strong communication, a minimum of 1 year in customer service, and the ability to multitask in a fast-paced setting.