Evening Front Desk & Guest Experience Concierge

American Chemical Society; Boston (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society seeks a friendly Concierge to be the first contact for guests, managing front desk operations and ensuring a welcoming, safe environment. Responsibilities include check-in/out, answering inquiries, coordinating transportation, and maintaining accurate guest records, while upholding exceptional customer service and safety standards.

Evening and weekend availability is required. This role operates Sun-Thurs 4-11pm with a base rate of $19.50/hour plus a 15% weekend

Qualifications

• High School Diploma or Equivalent required.
• Hospitality or customer service education/training is a plus.
• Previous hospitality/guest services experience preferred.
• Minimum 1 year of customer service experience.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Interpersonal skills

Independent multitasking

Microsoft Office proficiency

multiline phone systems

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society seeks a friendly Concierge to be the first contact for guests, managing front desk operations and ensuring a welcoming, safe environment. Responsibilities include check-in/out, answering inquiries, coordinating transportation, and maintaining accurate guest records, while upholding exceptional customer service and safety standards.

Evening and weekend availability is required. This role operates Sun-Thurs 4-11pm with a base rate of $19.50/hour plus a 15% weekend