Evening Front Desk Concierge – Guest Services

American Cancer Society, Inc.; Cleveland (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The American Cancer Society in Cleveland is seeking a Concierge to serve as the first point of contact at the front desk, ensuring a welcoming, safe, and supportive environment for guests. The role involves greeting guests, handling check-in/out, coordinating transportation, and providing information on lodge amenities and community resources, with flexible hours including evenings and weekends.

Requires a High School diploma and 1 year of customer service experience; proficiency with Microsoft

Qualifications

• High School Diploma or Equivalent; additional education/training in hospitality or customer service is a plus.
• Previous hospitality/guest services experience is preferred.
• Minimum 1 year of Customer Service Experience

Responsibilities

• Greet guests and manage check-in/out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication skills

Multitasking

Customer service

Problem-solving

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society in Cleveland is seeking a Concierge to serve as the first point of contact at the front desk, ensuring a welcoming, safe, and supportive environment for guests. The role involves greeting guests, handling check-in/out, coordinating transportation, and providing information on lodge amenities and community resources, with flexible hours including evenings and weekends.

Requires a High School diploma and 1 year of customer service experience; proficiency with Microsoft