Evening Concierge: Front Desk & Guest Services

American Cancer Society; Cleveland (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

The American Cancer Society in Cleveland is seeking a Concierge to be the first point of contact, handling front desk operations, check-in/out, inquiries, transportation coordination, and safety. You will greet guests, maintain records and provide information about services to support the community.

Ideal candidates have a High School Diploma or equivalent, 1 year of customer service experience, and strong communication with the ability to multitask and work evenings/weekends.

Qualifications

• High School Diploma or equivalent required.
• Hospitality management or customer service training is a plus.
• Minimum 1 year of customer service experience preferred.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Flexibility

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone system

Job description

The American Cancer Society in Cleveland is seeking a Concierge to be the first point of contact, handling front desk operations, check-in/out, inquiries, transportation coordination, and safety. You will greet guests, maintain records and provide information about services to support the community.

Ideal candidates have a High School Diploma or equivalent, 1 year of customer service experience, and strong communication with the ability to multitask and work evenings/weekends.