Guest Experience Specialist - Front Desk

Paycom; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Paycom is seeking a customer-focused front desk professional to welcome guests, manage check-in and check-out, and support guests with information about hotel facilities. You will use the Opera system to provide seamless service at the Dallas/Houston properties.

Applicants should be comfortable with standing for extended periods, lifting up to 25 pounds, and communicating clearly in English. The role emphasizes guest satisfaction and may involve upselling future reservations and loyalty programs.

Qualifications

• Excellent English communication and interpersonal skills.
• Ability to stand for long periods and lift up to 25 pounds.
• Familiarity with Opera PMS preferred.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Assist guests with requests and provide information about hotel facilities.
• Maintain knowledge of the Opera system to ensure seamless service.
• Upsell future reservations and loyalty programs.
• Follow safety and grooming guidelines and report issues.

Skills

Front desk operations

Guest services

Opera PMS

English proficiency

Upselling

Tools

Opera PMS

Telephone system

Printer/PC

Job description

Paycom is seeking a customer-focused front desk professional to welcome guests, manage check-in and check-out, and support guests with information about hotel facilities. You will use the Opera system to provide seamless service at the Dallas/Houston properties.

Applicants should be comfortable with standing for extended periods, lifting up to 25 pounds, and communicating clearly in English. The role emphasizes guest satisfaction and may involve upselling future reservations and loyalty programs.