Guest Experience Front Desk Concierge

Omni Hotels & Resorts; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts seeks a Front Desk Associate in Houston to greet guests, handle check-ins/outs, and deliver outstanding service. You will manage guest folios, assist with billing inquiries, and communicate guest needs across departments.

Ideal candidates will have strong English communication, customer-service experience, and the ability to multitask in a fast-paced resort environment. Flexible schedule and professional appearance are required.

Qualifications

• Clear and pleasant English communication with guests and colleagues.
• Experience in customer service or cashiering is preferred.
• Able to input information accurately into computer systems and stay organized.
• Ability to handle high-pressure situations and maintain professionalism.

Responsibilities

• Maintain regular attendance per Omni standards and resort needs.
• Keep a professional appearance and wear uniform and name tag.
• Process guest check-ins/outs per Moments of Service and SOPs.
• Be knowledgeable of front desk operations, emergency procedures, and related scenarios.
• Assist with billing inquiries and manage guest folios.
• Listen empathetically to guest inquiries and respond appropriately.
• Set up accounts per guest preferences (room type, payment, etc.).
• Block rooms in the system and follow through on requirements.
• Pre-register guests and prepare key packets.
• Communicate guest information to relevant departments (special requests, amenities).
• Maintain confidentiality of guests and hotel information.
• Ensure accurate folio settlements and charges per Omni standards.
• Update requests and service opportunities for guests.
• Assist with room changes expediently.
• Document guest requests or issues and follow up for satisfaction.
• Familiarity with Front Desk systems and hotel amenities.
• Understand inter-department relationships (PBX, Guest Services, Housekeeping, F&B, Retail, Purchasing).
• Handle cash transactions in line with procedures.

Skills

Excellent communication

English proficiency

Customer service

Cash handling

Multitasking

Tools

POS system

Front desk software

Computer systems

Job description

Omni Hotels & Resorts seeks a Front Desk Associate in Houston to greet guests, handle check-ins/outs, and deliver outstanding service. You will manage guest folios, assist with billing inquiries, and communicate guest needs across departments.

Ideal candidates will have strong English communication, customer-service experience, and the ability to multitask in a fast-paced resort environment. Flexible schedule and professional appearance are required.