Guest Experience Associate — Front Desk & Reservations

Paycom - ATS; Lubbock (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Daily impact

Job summary

Paycom - ATS is seeking a Guest Service Representative in Lubbock, TX to assist guests with check-ins, check-outs, and reservations while delivering a memorable stay. You will support smooth front desk operations and ensure a high level of guest satisfaction.

Responsibilities include greeting guests, handling payments, coordinating with housekeeping, and providing local information. A friendly, professional demeanor and strong communication are essential for success.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalates concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer systems

Flexible scheduling

Tools

Front desk software

Job description

Paycom - ATS is seeking a Guest Service Representative in Lubbock, TX to assist guests with check-ins, check-outs, and reservations while delivering a memorable stay. You will support smooth front desk operations and ensure a high level of guest satisfaction.

Responsibilities include greeting guests, handling payments, coordinating with housekeeping, and providing local information. A friendly, professional demeanor and strong communication are essential for success.