Guest Experience Pro: Front Desk Agent

Texas Hotel Management; Lewisville (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Texas Hotel Management is seeking a Front Desk Agent to deliver a warm, professional welcome and manage check-in/check-out, reservations, guest inquiries, and payments. You will update the hotel PMS, coordinate withHousekeeping and other teams, and promote hotel services to guests.

The role requires 1–3 years in a similar hotel position, strong communication skills, and a customer-focused approach. Office presence is required; flexibility for shifts including mornings, evenings, weekends, and

Qualifications

• 1–3 years of Front Desk experience in a hotel or similar role.
• Experience in a hotel or hospitality environment preferred.
• Knowledge of Opera PMS or another PMS is an advantage.
• Strong verbal and written communication skills.
• Good computer skills and payment handling familiarity.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage check-in/check-out procedures accurately.
• Verify guest information, reservations, and payment details.
• Process reservations, cancellations, and walk-ins.
• Provide information on facilities, services, room types, rates, and attractions.
• Respond promptly to guest requests and concerns.
• Handle cash, card, and payment transactions accurately.
• Maintain guest records in the PMS and coordinate with other departments.
• Promote hotel services and upsell where appropriate.
• Complete shift handovers and communicate important guest information.

Skills

Guest Service Excellence

Communication Skills

Problem Solving

Attention to Detail

Professionalism

Teamwork

Time Management

Conflict Resolution

Cash Handling

Sales & Upselling

Computer/PMS Skills

Education

High school diploma or equivalent

Hospitality Management/Hotel Management degree preferred

Tools

Opera PMS

PMS software

Job description

Texas Hotel Management is seeking a Front Desk Agent to deliver a warm, professional welcome and manage check-in/check-out, reservations, guest inquiries, and payments. You will update the hotel PMS, coordinate withHousekeeping and other teams, and promote hotel services to guests.

The role requires 1–3 years in a similar hotel position, strong communication skills, and a customer-focused approach. Office presence is required; flexibility for shifts including mornings, evenings, weekends, and