Guest Experience Associate - Front Desk

Concord Hospitality Enterprises Co.; San Marcos (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision plans insurance

Life insurance with Short Term and LT–

401k with Company Match

Tuition assistance

Discounted room rates at Concord hotel

Descripción de la vacante

Concord Hospitality Enterprises Co. in Texas seeks a Front Desk Clerk to deliver warm, attentive service, handle check-ins/outs, reservations, and guest inquiries while maintaining a welcoming lobby.

You will need strong communication, basic computer and cash-handling skills, and the ability to multi-task in a fast-paced hotel environment. This full-time role requires flexibility for evenings, weekends, and holidays.

Formación

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsabilidades

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Conocimientos

Communication

Guest service

Multitasking

Cash handling

Professionalism

Reliability

Educación

High school diploma or equivalent

Herramientas

POS systems

Descripción del empleo

Concord Hospitality Enterprises Co. in Texas seeks a Front Desk Clerk to deliver warm, attentive service, handle check-ins/outs, reservations, and guest inquiries while maintaining a welcoming lobby.

You will need strong communication, basic computer and cash-handling skills, and the ability to multi-task in a fast-paced hotel environment. This full-time role requires flexibility for evenings, weekends, and holidays.