Guest Experience Concierge - Front Desk

Hei Hotels Inc.; Dallas (TX); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

401(k) with match

Hotel room discount

Paid time off

Job summary

Hei Hotels Inc. in Dallas, TX seeks a friendly Front Desk/Guest Services Associate to assist guests during arrival and departure, check-in/out, and information inquiries.

You will handle payments, balance house accounts, and provide accurate recommendations while maintaining a high standard of service. The role requires hotel experience, excellent communication, and the ability to remain calm under pressure in a fast-paced environment.

Qualifications

• Experience at a hotel front desk or guest services role.
• Strong customer service and conflict-resolution abilities.
• Ability to handle cash, process payments, and balance transactions.
• Proficient in using a computer and hotel management systems.

Responsibilities

• Greet guests with a warm, professional welcome and assist with arrivals and departures.
• Complete registration in the system, confirm details, and issue keys and receipts.
• Process payments, handle vouchers and currency exchanges as needed.
• Answer phones, relay messages, and manage guest communications.

Skills

Front desk experience

Guest service

Cash handling

POS system

Communication skills

Job description

Hei Hotels Inc. in Dallas, TX seeks a friendly Front Desk/Guest Services Associate to assist guests during arrival and departure, check-in/out, and information inquiries.

You will handle payments, balance house accounts, and provide accurate recommendations while maintaining a high standard of service. The role requires hotel experience, excellent communication, and the ability to remain calm under pressure in a fast-paced environment.