Guest Experience Specialist — Front Desk

HVMG - Hospitality Ventures Management Group; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Healthcare benefits

401(k) with 4% match

Discounts on hotel stays

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to warmly welcome guests and provide professional service during their stay. Responsibilities include check-in/check-out, reservations handling, and addressing guest inquiries.

This role reports to the Front Office Manager or Front Office Supervisor and offers opportunities to grow into other hotel operations positions within our nationwide portfolio.

Qualifications

• Hotel experience is a plus.
• Combination of education and experience.
• Eligible to work in the United States.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to warmly welcome guests and provide professional service during their stay. Responsibilities include check-in/check-out, reservations handling, and addressing guest inquiries.

This role reports to the Front Office Manager or Front Office Supervisor and offers opportunities to grow into other hotel operations positions within our nationwide portfolio.