Front Office Supervisor — Lead Guest Experience

HVMG - Hospitality Ventures Management Group; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career growth

Flexible scheduling

PayActive early access

PTO & holidays

Healthcare benefits

401(k) match

Discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily operations of the front desk and ensure exceptional guest service during check-in and check-out.

You will train and guide front desk staff, supervise agents, handle guest concerns, and help manage scheduling and shift coverage, contributing to a welcoming, efficient front office environment daily.

Qualifications

• Proven ability to supervise front desk staff and coordinate guest services.
• Strong customer service and problem-solving skills.
• Proficient written and spoken English.
• Schedule flexibility required including evenings and weekends.
• Professional demeanor reflecting HVMG’s Culture of Excellence.

Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career in front office can lead to advancement to roles such as front office manager or director of rooms.

Skills

Able to supervise front desk ops

Excellent customer service

Effective English communication

Flexible schedule

Professional demeanor

Education

Combination of education and experience

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily operations of the front desk and ensure exceptional guest service during check-in and check-out.

You will train and guide front desk staff, supervise agents, handle guest concerns, and help manage scheduling and shift coverage, contributing to a welcoming, efficient front office environment daily.