Guest Experience Agent — Front Desk

Hospitality Ventures Management Group; Lexington, Northern (KY, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Full healthcare benefits

PTO and paid holidays

401(k) with 4% match

Discounts on hotel stays and F&B

PayActive access

Flexible scheduling

Job summary

Hospitality Ventures Management Group invites applications for a Front Desk Agent to warmly welcome guests, handle check-in/check-out, reservations, and inquiries. You will contribute to a seamless guest experience and report to the Front Office leadership.

The role emphasizes professional demeanor, clear English communication, and flexibility in scheduling, with opportunities across our nationwide hotel portfolio and a strong culture of excellence.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• Check guests in and out, answer inquiries, and provide information about hotel services and local attractions.
• Be the friendly and attentive face of the hotel, ensuring guests receive a warm welcome and assistance.
• Report to the Front Office Manager or Front Office Supervisor.
• Career paths can lead to roles such as front office supervisor or manager.

Skills

Customer service

Communication

English proficiency

Education

Combination of education and experience

Job description

Hospitality Ventures Management Group invites applications for a Front Desk Agent to warmly welcome guests, handle check-in/check-out, reservations, and inquiries. You will contribute to a seamless guest experience and report to the Front Office leadership.

The role emphasizes professional demeanor, clear English communication, and flexibility in scheduling, with opportunities across our nationwide hotel portfolio and a strong culture of excellence.