Guest Experience Supervisor - Front Desk

HVMG; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PayActive access

Paid Time Off

Healthcare benefits

401(k) with match

Discounts

Job summary

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out. You will train and guide front desk staff, handle guest concerns, and help manage scheduling and shift coverage to maintain a welcoming environment.

Reporting to the Front Office Manager, this role offers opportunities for career growth across our nationwide portfolio. A warm, professional demeanor and English communication are essential.

Qualifications

• At least one year experience as a supervisor.
• Hotel experience is a plus.

Responsibilities

• Supervise front desk agents and manage guest reservations.
• Address guest concerns and ensure a seamless check-in/check-out experience.
• Report to the Front Office Manager and coordinate with the team.
• Support scheduling and shift coverage to maintain a smooth front office operation.

Skills

Customer service

Communication skills

Team leadership

Job description

HVMG is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out. You will train and guide front desk staff, handle guest concerns, and help manage scheduling and shift coverage to maintain a welcoming environment.

Reporting to the Front Office Manager, this role offers opportunities for career growth across our nationwide portfolio. A warm, professional demeanor and English communication are essential.