Guest Experience Specialist - Front Desk

Woodlands Flagstaff M6 Llc; Arizona; Presencial; USD 17 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Resumo da oferta

Woodlands Flagstaff M6 Llc is seeking a friendly Front Desk Agent to deliver outstanding guest service at our Arizona property. You will assist with check-in/check-out, issue room keys, and process payments while maintaining smooth communication with housekeeping to coordinate availability.

The role requires excellent communication skills and a positive attitude, even in challenging situations. You will answer guest questions, handle requests, and ensure paperwork is completed accurately and

Qualificações

• Friendly and outgoing demeanor.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsabilidades

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Conhecimentos

Friendly personality

Hospitality knowledge

English proficiency

Computer literacy

Customer orientation

Lifting ability

Descrição da oferta de emprego

Woodlands Flagstaff M6 Llc is seeking a friendly Front Desk Agent to deliver outstanding guest service at our Arizona property. You will assist with check-in/check-out, issue room keys, and process payments while maintaining smooth communication with housekeeping to coordinate availability.

The role requires excellent communication skills and a positive attitude, even in challenging situations. You will answer guest questions, handle requests, and ensure paperwork is completed accurately and